We understand that sometimes things don't go as planned. You're eligible for a full refund within 7 days of delivery in the following situations:

• Receiving the wrong products.
• Missing items in your order.
• Products arriving damaged or expired.
• Rare instances of allergic reactions.
• We kindly ask for clear images to assist with your request.
  
  

We're here to help! Reach out to our caring customer care team with your order ID, reason for refund, and a photo of the product.

• Contact:

1. Email: feedback@mevana.in
2. WhatsApp: +91 90904 03053

• Return requests can be raised on the My Orders Section within 7 days of delivery.
• Let us take care of it. Our logistics partner will swiftly arrange product pickup within 2 working days.
• Your peace of mind matters to us. We conduct a thorough quality check upon return to ensure everything is in order.
• Once your returned item passes our quality check, we'll promptly initiate your refund to your original payment source.

• Change of heart? Not a problem. You can request cancellation within 24 hours of placing your order.
• We'll do our best to accommodate your request, but please understand that it depends on the order status.

Your patience means the world to us. Refunds typically take:

• 7 to 10 working days for credit/debit card or net banking refunds.
• Up to 3 weeks for Cash on Delivery (COD) refunds, requiring some documentation.
• We sincerely apologize for any inconvenience caused by possible delays due to bank policies or unforeseen circumstances.