At MeVana, we are committed to safeguarding your personal information and ensuring that your privacy is protected. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services.

We collect various types of information to provide and improve our services, including:

• Personal Information: Name, email address, pincode, height, weight, and specific hair care factors.
• Payment Information: Payment details necessary for processing your orders.
• Health Information: Data related to your hair and body, which helps us customize our products for you.
• Automatically Collected Information: Information collected through cookies, log files, and analytics tools (e.g., IP address, browser type, and browsing behavior).

We gather your information through:

• Direct Interaction: When you fill out our questionnaire on the website.
• Automatic Collection: Through cookies and other tracking technologies during your website visit.
• Third-Party Sources: We may receive information from external services like social media platforms if you choose to link your accounts.

We use the information we collect for purposes including but not limited to:

• Customization: Tailoring our products and services to meet your specific needs.
• Order Fulfillment: Processing your orders and delivering products.
• Marketing: Sending you promotional materials and offers related to our products.
• Customer Support: Providing assistance and support related to your inquiries or issues.
• Analytics: Understanding how our website is used and improving user experience.

MeVana is committed to protecting your privacy. We do not share your personal information with third parties, except as required by law or as outlined in this policy.

We share your data with trusted service providers to enhance your experience and ensure the effectiveness of our services. This includes sharing information with advertisers, such as Google Ads, to provide you with relevant offers and advertisements based on your interests and interactions with our website.

We only work with partners who adhere to strict data protection standards and use your information solely for the purposes of delivering targeted advertising and improving our services.

If there are any changes to how we share your data, we will update this policy accordingly to keep you informed.

Our website uses cookies and similar technologies to enhance your browsing experience, such as:

• Essential Cookies: Necessary for the website's basic functionality.
• Performance Cookies: Used to analyze website usage and improve our services.
• Marketing Cookies: Help us deliver relevant ads to you based on your browsing behavior.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

MeVana relies on Shopify’s robust security measures to protect your data. Shopify employs encryption, secure servers, and other technologies to safeguard your personal information against unauthorized access, use, or disclosure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including keeping your data to recommend products and services over an extended period.

You have the right to:

• Access: Request access to your personal information.
• Correct: Update or correct any inaccuracies in your information.
• Delete: Request the deletion of your data, subject to legal and business retention requirements.
• Opt-Out: Unsubscribe from marketing communications by following the unsubscribe link in our emails or contacting us directly.

MeVana does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal data from a child under 13, we will delete that information as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through email or a notice on our website.

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at support@mevana.in